Versandkostenfrei innerhalb Deutschlands ab 50 € ++ nach Österreich und Luxemburg ab 70 € Versandkostenfrei innerhalb Deutschlands ab 50 € ++ nach Österreich und Luxemburg ab 70 €

Shipping & Returns

Shipping conditions

Delivery will be made to the following countries according to the conditions below:

Within Germany
up to 49,99 €: 4,50 € shipping costs
From an order value of 50 € we deliver free of shipping costs.

Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Poland
up to 69,99 €: 9,50 € shipping costs
From an order value of 70 € we deliver free of shipping costs.

France
12,00 € shipping costs

Switzerland
14,00 € shipping costs

Please note: If the delivery is made to a country outside the EU, additional duties, taxes or fees may apply, which have to be paid directly to the responsible customs or tax authorities. We recommend you to check the details with the authorities before ordering.

Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City
12,00 € shipping costs

Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania
12,00 € shipping costs

Please note: shipping costs are calculated on your shopping cart value. Digital vouchers do not count towards the required minimum order quantity, as they are generally free of shipping charges. The calculation takes place after deduction of all discounts.


Customs exceptions within the EU
France: Guadeloupe, Martinique, Le Réunion, French Guyana, Saint Martin, Mayotte
Greece: Mount Athos
Spain: Canary Islands

Delivery times

We do our best that our ili elua products reach you as soon as possible. Currently, our delivery times for domestic deliveries (Germany) are approx. 1 - 4 working days after receipt of order, for international deliveries approx. 3-7 working days after receipt of order (in case of agreed prepayment after the time of your payment instruction). The delivery times apply from the moment the order has left our shipping warehouse or you have received your shipping confirmation. This may take 1-2 business days in addition to the delivery time. Please note that there is no delivery on Sundays and holidays. If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.

Our delivery to all countries with DHL "GoGreen" is climate neutral, as is our environmentally friendly shipping packaging.

Accepted payment methods
  • Payment by PayPal
  • Payment by credit card (Visa, Mastercard)
  • Payment by Google Pay
  • Payment by Apple Pay
  • Payment by Klarna Pay Now
  • Klarna purchase on account (payment term 14 days)
  • Prepayment via bank transfer (the order will be processed only after receipt of payment)
Returns

More about the right of withdrawal can be found here.

You have questions?

Then contact us! You can reach us from Monday to Friday from 9 am to 5 pm under +49 (0)30 89754221 under via email.

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Informationen dazu, wie ili elua mit Deinen Daten umgeht, findest Du in unserer Datenschutzerklärung. Du kannst Dich jederzeit durch den Abmelde-Link im Newsletter wieder abmelden oder einfach per E-Mail an hello@ilielua.com.

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Informationen dazu, wie ili elua mit Deinen Daten umgeht, findest Du in unserer Datenschutzerklärung. Du kannst Dich jederzeit durch den Abmelde-Link im Newsletter wieder abmelden oder einfach per E-Mail an hello@ilielua.com.